Payment Options

Cancellation

Line-up Guarantee: All deposits and payments made prior to our initial artist lineup announcement are refundable (less a $75 per person administrative fee) for up to 14-days only, following the date of our initial artist lineup.

ALL RESERVATIONS DEPOSITS AND PAYMENTS MADE AFTER OUR INITIAL LINEUP ANNOUNCEMENT ARE NON-REFUNDABLE

Due to the unique nature of our event, any and all cabin reservation cancellations, pre-party purchases, ShipRocked offered shore excursions, and the additional taxes/fees/gratuities amount of $330/pp, are non-refundable for any amount or any reason, and cancellation forfeits all payments. There is NO exceptions to our cancellation policy.

All cancellation requests must be submitted in writing by using our Cancellation Request Form.

Please Note: Although travel insurance is offered to guests during the reservation process, all travel insurance policy sales and payments are made directly with Travel Guard and are non-refundable. To review insurance policy benefits, terms and conditions, please contact Travel Guard directly at 800-826-4919.  

For information on cancellation by ShipRocked and/or Carnival Cruise Lines, please refer to the Terms & Conditions.

Change Fees

Lead Guests are obligated for the full cruise fare and fees of the occupancy level of your cabin selected during the reservation process, even if you do not provide additional guest information to us.

The Lead Guest is not allowed to change their name within the reservation. At least one original and/or lead guest name must remain on the reservation. If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed.

The Lead Guest is solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, and must submit all requested changes using our Name Change Request Form.

NAME and CABIN NUMBER changes can be made up until 30 days prior to sailing (if allowed by the cruise line), and will be assessed the following administrative fees per change:

• $75.00 for name and cabin changes - through Line-Up Guarantee cancellation period
• $100.00 for name and cabin changes - the end of Line-Up Guarantee cancellation period (see above) through November 1, 2024.
• $150.00 for name and cabin changes November 2, 2024 through 30 days before sailing: December 19, 2024
• $250.00 for name and changes - December 20, 2024 through January 12, 2025
• $350.00 for any changes made within one week of sailing (upon approval by the cruise line).

Unnamed Guests: You will have until November 1, 2024 to provide us with the names and contact information for any unnamed guests added to your reservation at the time of booking. Names provided after this date will incur a name change fee, based on the above schedule.

In all cases of name changes, the NEW guest must make full payment. Once that payment has been made, then the applicable amounts paid by the ORIGINAL guest will be refunded directly to the original guest, less the cost of the name change fee.

All Name Change requests must be submitted in writing via our Name Change Request Form.

The date that such notice of change is received via these forms will determine the applicable fees per the above schedule. No exceptions will be made.

Please Note: Your cabin number is subject to change without notice at the discretion of SR or the cruise line.

Late Payment Fees

Late Fees will be applied per guest for each cabin that does not remit payment by the required payment due dates. 

Should any of your automatic payments be declined or returned by your bank you will have up to 10 days to resolve the issue. After 10 days, ASK4 will automatically charge delinquent accounts an Administrative Late Fee of $35.00. This fee will be added to your outstanding payment amount. Payments received will be applied first to cover the administrative fee, then the remaining amount of the payment will be applied to your reservation balance.

The 10-day grace period is for payments that are due on the first of the month only. If you request to change your payment due date, and that payment is declined or returned by your bank, you will have 24 hours to resolve this issue or a $35.00 late fee will be applied to your account.

If you miss two or more consecutive payments, your reservation is subject to cancellation without refund.

For all reservations made prior to November 1, 2024, where payment in full has not been received by 11:59p-ET on November 1, 2024 SR reserves the right to consider that reservation cancelled, and to charge the applicable cancellation penalties.

Additional Payment Info

Prices are subject to change and to availability. All rates are per person. Add $330 per person for government taxes, port charges, ticketing fees, and pre-paid service gratuities for shipboard staff.

If the total deposit amount required for your reservation (based on your cabin's occupancy level) has not been paid in full within 48-hours of booking, ASK4 reserves the right to discard and refund that reservation in its entirety.

Most major credit cards including Visa, Mastercard, American Express and Discover are accepted. Payment by check is also accepted, but only when prior arrangements have been made and when submitted by mail or overnight courier.

Third Party Credit Cards

We only accept third party credit card payments (from a person not attending the cruise) when a Third Party Credit Card Authorization Form is signed by the card holder. If you are paying with a Third Party Credit Card, please click this link to complete our credit card authorization form. Please return to us within 48 hours of booking. CLICK HERE to download and complete a Third Party Credit Card Authorization Form.